Okay they weaseled me into their subscription with a Facebook ad. The ad had a code allowing me to get a pair of shoes for just $14.95, that is if I subscribed. I figured, what's the big deal, I can skip the month if I want. So I indulged, I got a pair of strapy heels...
Upon arrival I was disappointed, the quality of the shoes were not that of a pair shoes valuing $39.95... and they didn't even fit me well!!! I still kept my cool, after all remember I only paid $14.95...
For months to come, I had been hitting the skip button... As I was not impressed with the "inspired by" fashions... One month, I forgot to skip and wanted a refund, so I called the customer service number and was lied to and told that a refund wasn't possible... I was pissed to say the least but at least I had a credit just in case I found something I liked right???
WRONG!!! Months later, I log onto Just Fab to skip the month... And as far as I was concerned, I was successful at doing so... or so I thought. A few days later I look at my bank account and WHERE THE HELL IS MY $39.95??? You can imagine my face!!! I get on the phone immediately to call their hotline.
Just Fab's hotline is shitty!!! You're answered by an "intelligent automative assistant" and you're told to tell it what you have called for. So I screamed into the phone, "YOU STOLE MY MONEY AND I WANT IT BACK!!!" The assistant tells me she can refund my money but only once... So you mean to tell me, the first time I called for a refund I could have got one??? Then, the assistant asks, "Is that all you called for???" And of course I go, " NO I WOULD LIKE TO CANCEL MY ACCOUNT!!!" So now I'm on hold for an operator. 30 minutes later I get one with an accent I can barely understand, which further pisses me off!!! I tell her I want to cancel my account. She begins to grill me on why and tries to convince me with free credits. But I don't play that with my money... I tell her to just cancel my membership... I was on the phone the entire hour long ride home! Smh!
I love Kimora but her company sucks!!! And there's no better way for me to put it!! A total let down to say the least!!! I wouldn't recommend anyone join!